Refund Policy

30-day money-back guarantee We offer a 30-day money-back guarantee. If you are not satisfied with your MedStock subscription, you can request a full refund within 30 days of your order date.

How to request a refund Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit https://paddle.net and use the order reference on your invoice, or email us at hello@medpoint.health and we will arrange it with Paddle for you.

Renewals and cancellations You can cancel a subscription at any time from Billing in the app, or through the link on your Paddle invoice. Cancelling stops future renewals; access continues to the end of the paid period. If a renewal takes you by surprise, contact us — we will look at it fairly.

Processing times Approved refunds are returned to the original payment method. Paddle usually processes them within a few business days; your bank may take longer to show the credit.

Further information Paddle's own refund handling is described at https://www.paddle.com/legal/refund-policy. Nothing in this policy affects your statutory rights.